App updates and crashes
Q: My app is crashing What should I do?
Please check that you're using the latest version of the iPad app Older versions no longer work because we’ve disabled the old data sync solution
Q: How do I check which version I’m using?
Open the app and tap the settings icon You’ll see the version number in the popup
Q: How do I update the app?
You can update the app through the self-service app
If it says “Reinstall” instead of “Update” that means you're already on the latest version
Q: I haven’t used this iPad in a while and now the app won’t work Why?
iPads that have been sitting unused may still have an outdated version of the app These need to be updated before they will function again
Q: I’ve updated but the app still isn’t working What now?
Double-check that the update was successful and that you’re on the latest version If it’s still not working reach out to support with the details
Plant Metrics
Q: Are poorly set fruits included in the plant load?
No poorly set fruits are not included in the plant load calculation Fin should make this clear.
Q: Are fruits with blossom end rot or other quality issues included in the plant load?
No fruits affected by blossom end rot or other quality issues are not included in the plant load These issues do not impact the plant load calculation.